Frequently Asked Questions

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

If you have any issues with starting your return request, please email us at and we will assist you via email.

Most orders are delivered within 5-10 days. While we aim to deliver all orders within this timeframe, this isn’t always possible, and sometimes you will have to wait longer.

Our customers matter, which is why if you have any concerns pre / post delivery, you can use the ‘Contact Us’ form, and we will assist with any enquiries and resolve them to the best of our ability.

All payments are 100% safe and secure. We do not manage payments ourself, and cannot see your card information. All payments are handled by a 3rd party company with a great reputation for the security of its customers.

We take all complains very seriously, and try our best to resolve the issue for you, while also preventing the issue from recurring. To make a complaint, please use the ‘Contact Us’ form, and we will respond as soon as possible!

If your question isn’t listed on this page and you still need support, please use the ‘Contact Us’ form, and we will respond to your query as soon as possible!